Post by account_disabled on Mar 10, 2024 2:52:34 GMT -5
Black Friday is synonymous with increased demand. If, on the one hand, this results in more chances of sales, on the other hand, it represents a need to reinforce service. To make this arduous task easier, technology is the answer. A customer service chatbot is capable of handling all customers simultaneously and instantly. Today, we'll show you more about the benefits of using chatbots in your Black Friday strategy. Check out! This means that people will feel that their needs are heard, while the company optimizes its employees' work. 5. Qualify your leads Optimize the customer experience and boost online lead generation while qualifying these contacts. Chatbots offer a number of advantages. Because they are communicative, always available and adapt to different stages of the customer journey, chatbots are an excellent tool for qualifying your leads. These automated assistants are able to respond to customer queries instantly, gather complete details about the product or services, and advise customers on decision-making by providing customers with information and products that are pertinent to them.
All this while accelerating the resolution process, discovering and delivering answers on time. With ChatGuru technology, for example, you can organize your WhatsApp contacts according to their stage and create Bahamas Mobile Number List personalized stages for your service flow. This way, you can nurture these contacts, offering accurate service and helping your sales team manage these contacts. 6. Personalized User Experiences The Aspect Consumer Experience Index Research survey identified that 71% of consumers want to solve their problems alone and that half prefer to chat via text. In this context, chatbots are able to play an important role in customer support and service, helping them find the right information more efficiently. By analyzing the question asked anty of being available at the most convenient time. Automated customer service allows organizations to resolve issues as soon as they arise. According to Drift data from 2020, 64% of internet users say that 24-hour service is the best feature of chatbots, while 37% of people use a customer service bot to get a quick response in emergencies.
In other words, customers can have their queries resolved 24 hours a day, without having to wait a long time for an answer. With this, the company not only increases customer satisfaction and provides excellent service, but also improves its brand reputation and encourages loyalty. 7. Collect customer data With so many customers looking for good deals, Black Friday is the perfect time to generate leads. This work can also be facilitated by the chatbot. When a potential customer contacts the company and talks to its chatbot, the system collects consumption, behavior and evaluation data and saves it in a database. Through it, it is also possible to carry out satisfaction surveys and request feedback. All this information is collected and taken to a system that allows the extraction of reports. At ChatGuru, this data can be used to create periodic and fully customizable reports. You can choose to receive data via email or WhatsApp, based on the chosen criteria, creating practicality for monitoring.
All this while accelerating the resolution process, discovering and delivering answers on time. With ChatGuru technology, for example, you can organize your WhatsApp contacts according to their stage and create Bahamas Mobile Number List personalized stages for your service flow. This way, you can nurture these contacts, offering accurate service and helping your sales team manage these contacts. 6. Personalized User Experiences The Aspect Consumer Experience Index Research survey identified that 71% of consumers want to solve their problems alone and that half prefer to chat via text. In this context, chatbots are able to play an important role in customer support and service, helping them find the right information more efficiently. By analyzing the question asked anty of being available at the most convenient time. Automated customer service allows organizations to resolve issues as soon as they arise. According to Drift data from 2020, 64% of internet users say that 24-hour service is the best feature of chatbots, while 37% of people use a customer service bot to get a quick response in emergencies.
In other words, customers can have their queries resolved 24 hours a day, without having to wait a long time for an answer. With this, the company not only increases customer satisfaction and provides excellent service, but also improves its brand reputation and encourages loyalty. 7. Collect customer data With so many customers looking for good deals, Black Friday is the perfect time to generate leads. This work can also be facilitated by the chatbot. When a potential customer contacts the company and talks to its chatbot, the system collects consumption, behavior and evaluation data and saves it in a database. Through it, it is also possible to carry out satisfaction surveys and request feedback. All this information is collected and taken to a system that allows the extraction of reports. At ChatGuru, this data can be used to create periodic and fully customizable reports. You can choose to receive data via email or WhatsApp, based on the chosen criteria, creating practicality for monitoring.